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Author: James
When installing Ultra Sigma I get a message PC telling me to install NIVISA / VISA Runtime engine. What am i doing wrong?
If you wish to use UltraSigma (PC driver set) you may be invited to install the National Instruments VISA/IVI drivers FIRST (industry-wide driver architecture for instrument). If you wish to proceed…
First of all, please install the NI-VISA runtime engine from this website: ni.comPlease note: Telonic is not responsible for the content of 3rd party websites. It is generally best to stick with one common Instrument Architecture (e.g. NI-VISA). If you decide to install NI-VISA IVI, you should be aware that other existing Instrument Architectures you may already use for other instruments may not be compatible. Future ones you add may also not be compatible. We use this successfully on Win7 machines here – however, we can not advise what is suitable for individual customers and you install NI-VISA IVI at your own risk.
Using a Rigol product key to generate a Rigol software licence code.
Please note…
- You must enter the product key exactly as it appears on the certificate.
- The serial number is made up of capital letters and numbers only – There are no lower case letters and no spaces.
- Please take care when entering the serial number! If you enter an incorrect but valid serial number, the generated software licence code will not be accepted by your instrument.
- You might find that entering the software licence code into your instrument via the front-panel is rather tedious. Please note that it is possible to enter the code remotely from a PC, using the SCPI control panel within Ultra Sigma. Copying the software licence code from the webpage generator to Ultra Sigma reduces the risk of error. For further information, please refer to the Ultra Sigma Help Document and the Programming Guide for your instrument. Both of these documents and the Ultra Sigma software download can be found on the webpage for your instrument, under the ‘DOCUMENTS, SOFTWARE & VIDEOS‘ tab.
- For some models it is possible to download the generated software licence code as a ‘.lic’ file, save it to a USB memory stick, then import it into your Rigol instrument from the USB memory stick. For further information, please refer to the User Guide for your instrument.
How do I connect my instrument via my LAN to UltraSigma PC Software?
First of all, ensure your instrument as the option for LAN connection and ensure you have a PC running the latest version of UltraSigma download from RIGOL and this PC is successfully connected to the same local area network as you’re plugging your instrument into.
In order for you to connect your Rigol equipment via LAN you must:
- Ensure your instrument is connected through the LAN socket – the lights are showing green for connection.
- Start up the UltraSigma program on your PC.
- Occasionally, the LAN(IP) address* that corresponds with the instrument has already appeared in the UltraSigma utility tree view, otherwise proceed:
- If this does not happen right away, press the LAN button on the UltraSigma program. Here you can manually enter its IP Address*, test and add the instrument.
- Your instrument should now be connected to Ultra-sigma and Model & Serial Number will show in the tree view. Now you can right-click this and perform checks
- Try choosing SCPI Command Window – then click SendAndRead to see if the instrument responds to a *IDN? request (to identify itself).
- On some instruments you can also Print Screen directly to windows.
*IF UNSURE your own LAN is set up to allow instrument connections
- Check with your Network Admin – they may need to set up a DHCP server, so your LAN assigns the instrument an IP Address permitted by your LAN (most small LANs do this automatically but many corporate LANs only do this with permissions in place first).
- Go to your instrument front panel. Press button for System or Utility – you will see I/O or LAN menu buttons: these allow you to see the IP address given to your instrument. You can often tell if your instrument is on your LAN by whether it has a sensible address (many company LANs use IPs like e.g. 10.0.0.xx)
- RIGOL instruments are factory default set to acquire an IP address automatically if the LAN allows this. But check this setting has not been set to manual IP.
- If all else fails try manually entering the IP address you find in your instrument into UltraSigma’s LAN window, and click to test. After success you can Add it.
- FINALLY PLEASE REMEMBER that some RIGOL software examples and software only function fully over USB connection – please check each software item, its install procedure and remember that some example VBA code is not supported but is provided ex-gratia for use as helpful examples only.
Getting started with Rigol PC Software Tools
To find a PC software download for your instrument…
Go to the webpage for your instrument > Click on the ‘DOCUMENTS, SOFTWARE & VIDEOS’ tab beneath the images.Please note…
- Rigol software files are downloaded in .rar data containers or .zip compressed files. The files must be unpacked or unzipped before installation.
- Ultra Sigma must be installed before any other Rigol application, except Ultra Wave.
- To open a Rigol software application after installation (excluding S1210, S1220, S1501 and Ultra Wave)…
Open Ultra Sigma > Connect your instrument > Your instrument should appear in the Ultra Sigma window (see the orange box in the picture below) > Right-click on your instrument (the orange box) and select the Rigol application. - Further information can be found in the ‘Rigol Ultra Sigma Help Document’.
Can I get help with programming my Instrument?
RIGOL provides drivers and programming functions as part of your warranted and purchased package. Programming itself can be achieved in many different ways with tools which are largely the choice of the customer. For this reason, we can’t support your systems but we can sometimes help you find information – we ask you to first review the programming guide for your instrument and make sure it is successfully connected to your computer system and then if a fault is found in the way the instrument responds to commands we can feedback and ask if there might be warranty support available, or a UK person to assist, subject to your terms of purchase.
Can I get help on using complex functions on my instrument
Yes, if you are stuck immediately after buying your instrument – we do also ask you to review the PDF of the User Manual. Searching key words using the ‘find’ (control-F) facility can also help – many manuals cover extensive details of the many rich functions in RIGOL instruments. If any of these menus are not working we can find out if there may be warranty support, or a UK person to assist, subject to your terms of purchase.
After receiving my instrument(s), what should I do with my RIGOL Warranty Card?
There is no need to take any action regarding the warranty card supplied with your Rigol product.
Your purchase has been recorded at Telonic Instruments. Your warranty begins from the date of delivery.
Each Rigol instrument comes with a 3 year warranty. The first year is with Telonic Instruments and the subsequent 2 years is with Rigol EU.
