Author: James

Comma Separated Values can be saved on a USB memory stick by going to the Storage menu and selecting CSV. If you are unable to save the file and see a “Function  Limited!” error displayed check that the scope has been triggered. 

For example, if the scope trigger mode is set to Normal and the Run/Stop keypad button is green the scope has not triggered and you will see Wait flashing on the upper left of the display. In this condition CSV data cannot be saved and you will see the error.

We have become aware of a manufacturing issue that may impact the usability of your instrument.  If you are experiencing problems with your horizontal and vertical adjustment controls you likely need to download and install the latest firmware to address the issue.

First Check your SN Range.  If your instrument falls between the following serial number ranges your unit is likely affected and you should load the latest Firmware.

DS1ZA203514550 through DS1ZA204719916

DS1ZB203800381 through DS1ZB204400481

DS1ZC203601463 through DS1ZC204201813

DS1ZD203800906 through DS1ZD204401180

If your unit falls in these serial number ranges you should likely load the new firmware.  You should check your current instrument software level by selecting:

Utility => System => System Info

If you are at 00.04.04.SP4 you are at the latest level and should take no additional action.  That will look like this:

If your instrument is at anything lower than 00.04.04.SP4 you should download the new firmware by following the attached link and install at your convenience.

DS1000ZUpdate.zip

Review the Upgrade Instructions
Review the Release Notes

If you have any questions or concerns or concerns about this update feel free to contact our technical support team at 877-474-4651 (select option #2) or email us at help@rigol.com.

If you are not the end user of the equipment please forward to the appropriate person in your organization.

Thanks so much for choosing RIGOL.  We apologize for any inconvenience this action will cause you.

To maximize the DS1000Z series measurement accuracy you need to increase the instrument’s memory depth to be over 1 Mpts and then put the instrument into High Res mode.

To do this press “Acquire” then change the “Mode” to High Res and then change the Memory depth to be above 1 Mpts.

To perform a Self -Cal on the DS1000Z first disconnect all of the probes from the instrument.  Then press “Utility” -> arrow down -> “Self-Cal” -> “Start”.

If you receive the following error when connecting the DS1202Z-E to Ultra Scope that is because the oscilloscope is newer then the UltraSigma release.

To solve this issue a change needs to be made to the init file to support this model.  In the image below you can see the default location of the init file and the edit I made is highlighted.  Linked below is also a copy of the init file.  You can also just replace your copy with the version linked to below.  After that close and restart UltraSigma and then the software will operate correctly.